what is support coordination

What Is Support Coordination and How Can It Benefit Your NDIS Plan?

What Is Support Coordination and How Can It Benefit Your NDIS Plan?

NDIS participants may have access to a support coordinator as part of their NDIS plan. If you have funding within your plan for a support coordinator, you may be wondering what a support coordinator is and how they can help.

Whether you’re new to NDIS, or your situation has changed – a support coordinator can be a valuable tool in making the most of your NDIS plan.

Here we answer the question: what is support coordination and how it can help you better engage with your supports, community and achieve your goals.

What is a support coordinator?

A support coordinator is a person who can assist you with the organisation and planning of your NDIS supports. They assist NDIS participants to get set up with their supports and ensure you understand the ins and outs of your plan. Essentially, support coordination is a type of support within your plan and is allocated to NDIS participants on a needs basis. This means not everyone will have funding for support coordination.

What does a support coordinator do?

A support coordinator has three main levels of support which can be provided to those who need it. Here’s a breakdown:

  1. Coordination and capacity building
    At the beginning of your NDIS journey, support coordinators will work to assist you in implementing the right supports in your plan. They will touch base with you regularly at the beginning to check that the supports you’re receiving are the right ones and carry out any necessary adjustments.
  2. Support connection
    A support coordinator will often be quite active in speaking and assisting you in getting the basics of your plan set up. Their role decreases over time as you gain more autonomy over your plan and become more familiar with who is delivering your supports and how.
  3. Specialist support coordination
    Specialist coordination is similar to support connection, in that a support coordinator will maintain close contact with you as you get used to your plan. The main difference is that specialist support coordination is designed to assist anyone with specific or complex needs. For example, coordinating multiple different government support agencies.

How can a support coordinator help me?

How support coordinator help

As an NDIS participant, you always have a say in the types of supports you receive, including when and how they are received. A support coordinator can assist you in choosing which supports you need and help you understand ways to make the most of these supports. Here’s what you can expect them to do:

  1. Help you understand your plan
    Support coordinators are there to help you understand how your plan works – what services are provided and exactly how they will be delivered.
  2. Support you in building skills and connecting with others
    Support coordinators can assist you to gain skills to help you reach your goals and interact with family, friends, and others in the community.
  3. Negotiate with providers to get a good deal
    Support coordinators can help you negotiate with service providers to make the most of the services they provide and the ways you receive them. This is especially good if you’re new to NDIS, or just getting started with your plan.
  4. Ensure the smooth running of your plan
    Support coordinators are here to make sure all agreements and contracts are fulfilled and honoured. They also check that you’re getting the right level and quality of supports from your NDIS plan. They will also help you plan and prepare for your plan review.

Is a support coordinator different from a plan manager?

Yes. A support coordinator’s role is different from that of an NDIS Plan Manager. A plan manager will focus primarily on the financial side of your plan – as well as ensuring that service providers are paid on time, monthly reporting, and budgeting. They are one of the 4 ways you can choose to run the financial side of your plan. The other three options you have are self-managed, NDIS managed, or a combination of the two.

A support coordinator is there to help you primarily with your service providers and unlike plan managers who can assist anyone within the NDIS, support coordinators are only made available to people who it is deemed reasonable and necessary depending on the situation or disability.

When is support coordination funding made available in an NDIS plan?

Support coordination is made available for anyone in changing circumstances like when you move to a new city, or for anyone who requires it when their plan begins. You may also receive support coordination funding if you require specific supports relating to your disability or situation.

How do I choose an NDIS support coordinator?

When you begin your NDIS journey, you will automatically be assigned a support coordinator – who will reach out to you once your plan is finalised. If you are not happy with the services provided by a particular support coordinator you can change at any time.

How do I get started with NDIS?

If you’re completely new here and wondering how to get started, don’t worry, you’re in the right place. Registering for the first time with the NDIS is easy and can be done through the NDIS website here. If you would like to know more about how to register for the NDIS whether you’re eligible, find out more in our article for how do I register for the NDIS?

Budgeting and reporting not your cup of tea? Try NDIS plan management.

Support coordinators are incredibly important in helping you get set up with the right supports. Here at Onboard Supports, as plan managers, we help you with the financial side of your plan. This involves paying your providers on time, helping you access different supports in your plan and budget, and planning on your behalf.

If you think that’s something you could benefit from or you have plan management services included in your NDIS plan, give our friendly team a call now on 0405139143.